Refund Policy

At Glowco, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

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🕒 100-Day Money-Back Guarantee

You have up to 100 days from the date of delivery to request a refund — no questions asked.

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📦 Eligibility for a Refund

To be eligible:

• Your item must be in good condition (no signs of intentional damage or misuse).

• You must provide proof of purchase (order number or receipt).

• The product must be returned with all original components (if applicable).

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💸 Refund Process

1. Contact us at contato@glowcompany.shop with your order details.

2. Our support team will guide you through the return steps.

3. Once the product is received and inspected, your refund will be processed to the original payment method.

4. Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.

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🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

• If approved, we’ll provide you with the return address.

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🔄 Exchanges

We do not offer direct exchanges. If you’d like a different item, please return the original for a refund and place a new order.

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If you have any questions or concerns, please don’t hesitate to reach out to our team.

📩 Email: contato@glowcompany.shop